If you think back to the early days of starting your business, you probably remember the days when you would do anything – take any call, respond to any email letter or voicemail – just to make the few customers you had happy.

But now that you are somewhat successful and are ready to grow, it becomes more complicated to keep that kind of tabs on new or potential customers.

It’s not that you mean to not follow up with a client or miss an appointment, but things get lost in the shuffle.
Now a business self help book might tell you, “over sell your business and over deliver” which is great advice. But you can’t do that unless you are keeping track of your customer base.

Today, fortunately, we have CRM products which help us to avoid these mistakes.

One great product is Microsoft’s CRM solution which really provides some powerful features like smart phone integration.
It’s technology like this that we should be investing in order to build our business. We know that every day we can pick up and lose customers off the smallest pieces of information. Microsoft CRM helps manage all that information.

Here’s a breakdown of some of the other features Microsoft CRM hosting provides:

• Tight integration with the Microsoft Office system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word word processing software.
• Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
• Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
• Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
• Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
• Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.

For more information on Microsoft CRM hosting, contact us at www.finalasp.com or 1-800-959-9034.