CRM Solutions My Workplace is a Microsoft CRM enhancement that provides Microsoft CRM users with an improved CRM workplace screen which allows users to:
- Personally select which columns (activity and/or case fields) they would like to see in the Queue grid and configure default sort order
- Specify a default start up view, selecting between user queues or organizational queues
- View items in other user's queues (where security permissions allow)
- Immediately see a count of items in each queue without clicking on the queue
- Toggle between user and queue view with a single click
- Combine both user queues and organizational queues to display together in the same view
